Financial Services Policy

Financial Services Policy

The financial services referred to in this financial Services Guide (FSG) are offered by:

BCS Broking Pty Ltd

ABN 62 607 956 981 AFSL 496469

Address: Level 8, 145 Eagle Street BRISBANE QLD 4000

Postal: PO Box 3544 SOUTH BRISBANE QLD 4101

Phone: 07 3905 6555



This FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:

  • the services we offer
  • how we and others are
  • any potential conflict of interest we may
  • our internal and external dispute resolution procedures and how you can access them.
  • arrangements we have in place to compensate clients for

Lack of Independence

We, BCS Broking Pty Ltd, are not independent, impartial, or unbiased pursuant to section 923A of the Corporations Act because:

  • We may receive remuneration, commission, gifts or other benefits when we provide personal advice to you in relation to insurance products and other financial products;
  • We may have associations or relationships with issuers of insurance products and other financial products.

Further information about these benefits and relationships is set out in this Financial Services Guide. If you have any questions about this information, please ask us.

Further information when personal advice is given

We will provide you with further information whenever we provide you with advice which takes into account your objectives, financial situation and needs. This information may include the advice that we have given you, the basis of the advice and other information on our remuneration and any relevant associations or interests. This information may be contained in a Statement of Advice (SOA).

When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended policies we have not compared those policies to other policies available, other than from those insurers we deal with regularly.

Product Disclosure Statement

If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product disclosure statement (PDS), unless you already have an up to date PDS. The PDS will contain information about the particular policy which will enable you to make an informed decision about purchasing that product.

From when does this FSG apply?

This FSG applies from 16 March 2023 and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.

How can I instruct you?

You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned on page 1 of this FSG.

Who is responsible for the financial services provided?

BCS Broking Pty Ltd is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.

BCS Broking Pty Ltd holds a current Australian Financial Services Licensee no: 496469. The contact details for BCS Broking Pty Ltd are on the front of this FSG.

What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?

BCS is authorised to advise and deal in general insurance products to wholesale and/or retail clients. In our role as your broker, we can:

  • Identify, analyse and assess your insurance needs;
  • Structure programs to meet your insurance needs based on our market/product knowledge and experience;
  • Arrange, renew and amend insurance contracts on your behalf;
  • Provide claims and loss management and advice and or assistance, and
  • Offer premium-funding product(s) on behalf of premium funder(s).

There is a wide range of insurance policies we can arrange. These include, but are not limited to, the following insurance policies for retail clients:

  • Motor vehicle insurance;
  • Home building and Home contents insurance;
  • Sickness and accident insurance;
  • Travel insurance; and
  • Business

We will do this for you as your broker unless we tell you otherwise.

Sometimes we will act under a binder or agency from the insurer. When we act under a binder or agency we will be acting as the agent of the insurer. This means that we represent and act for the insurer, not for you. We will tell you when we act under a binder or agency to arrange your insurance or advise you about your insurance needs.

Will I receive tailored advice?

When we provide you with advice this may be general advice or personal advice.

If we provide you with general advice, we may give an opinion of a product that is not based on a detailed consideration of your individual needs, objectives, or financial situation.

When giving general advice, we will give a warning that you should read the relevant PDS and/or policy wording in full and consider whether the insurance product in question is appropriate for your needs and circumstances.

If we provide you with personal advice, we will review and consider your individual needs and circumstances before providing our

advice. We may also provide you with a PDS and/or policy wording and a SOA or a Record of Advice (if required). You should read the warnings contained in any SOA, or any other warnings that we give you, carefully before making any decision about an insurance policy.

Where we provide you with advice about your insurance arrangements, that advice is current at the time that we give it. We will review your insurance arrangements when you inform us about changes in your circumstances, at the time of any scheduled status review or upon renewal of your insurances.

Contractual Liability and your insurance cover

Many commercial or business contracts contain clauses dealing with your liability (including indemnities or hold harmless clauses). Such clauses may entitle your insurers to reduce cover, or in some cases, refuse to indemnify you at all. You should seek legal advice before signing and accepting contracts. You should inform us of any clauses of this nature before you enter into them.

Cooling-off period

Retail Clients may be entitled to a minimum 14-day cooling-off period from the date cover commences during which you may return the insurance policy and receive a refund of the insurance premium paid (less amounts lawfully deducted). This is subject to the requirements and the terms and conditions of your policy. This does not affect any other cancellation rights you may have under your policy.

You should check your PDS and/or policy document when you receive it to be sure you have the cover you require. If the cover does not meet your needs or you have any questions about your cooling-off rights,please do not hesitate to contact a BCS representative.

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile, including details of insurance policies that we arrange or issue for you. We may also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you for the period required by law.

We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request. A copy is also available on our website,

If you wish to look at your file, please ask us. We will make arrangements for you to do so.

How will I pay for the services provided?

For each insurance product the insurer will charge a premium that includes any relevant taxes, charges and levies. We often receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. These will all be shown on the invoice that we send you. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice.

If there is a refund or reduction of your premium as a result of a cancellation or alteration to a policy, or based on a term of your policy (such as a premium adjustment provision), we will retain any fee we have charged you. We will also retain commission depending on our arrangements with the insurer, or charge you a cancellation fee equal to the reduction in our commission.

When you pay us your premium it will be banked into our trust account. We retain the commission from the premium you pay us and remit the balance to the insurer in accordance with our arrangements with the insurer. We will earn interest on the premium while it is in our trust account, or we may invest the premium and earn a return. We will retain any interest or return on investment earned on the premium.

How are any commissions, fees or other benefits calculated for providing the financial services?

Our commission will be calculated based on the following formula: X = Y% x P

In this formula:   X   =  our commission

Y% = the percentage commission paid to us by the insurer. Our commission varies between 7.5% and 30%.

P         =      The amount you pay for any insurance policy (less any government fees or charges included in that amount).

Any fees that we charge you will be shown on our Tax Invoice.

Occasionally we pay any commissions, fees or benefits to others who refer you to us or refer us to an insurer. If we do, we will pay commissions to those people out of our commission or fees (not in addition to those amounts), in the range of 7.5% to 30% of our commission or fees.

Our employees that will assist you with your insurance needs will be paid a market salary. They may receive commissions, fees, and benefits in accordance with the paragraph above.

Our Employees may also be paid a bonus on an annual basis however this is not tied to specific placements but is a discretionary payment depending on performance of the business as a whole.

If we give you personal advice, we will inform you of any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.

See below for information on the Steadfast association and commission.

Do you have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?

BCS Broking Pty Ltd is a Steadfast Group Limited (Steadfast) Network Broker. As a Steadfast Network Broker we have access to services including model operating and compliance tools, procedures, manuals and training, legal, technical, HR, contractual liability advice and assistance, group insurance arrangements, product comparison and placement support, claims support, group purchasing arrangements and broker support services. These services are either funded by Steadfast, subsidised by Steadfast, or available exclusively to Steadfast Network Brokers for a fee.

Steadfast has arrangements with some insurers and premium funders (Partners) under which the Partners pay Steadfast a fee to access strategic and technological support and the Steadfast Broker Network. Steadfast is also a shareholder of some Partners.

We may receive a proportion of any commission paid to Steadfast by its Partners at the end of each financial year (or other agreed period).

You can obtain a copy of Steadfast’s FSG at

If we arrange premium funding for you, we may be paid a commission by the premium funder. We may also charge you a fee (or both). The commission that we are paid by the premium funder is usually calculated as a percentage of your insurance premium (including government fees or charges). If you instruct us to arrange or issue a product, this is when we become entitled to the commission.

Our commission rates for premium funding are in the range of 0% to 4% of funded premium. When we arrange premium funding for you, you can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that were available to you.

What should I do if I have a complaint?

Contact us and tell us about your complaint. We will do our best to resolve it quickly.

If your complaint is not satisfactorily resolved within 20 days, please contact Christopher Pham on 07 3905 6553 or put your complaint in writing and send it to or the address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.

BCS Broking Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:

Mailing address –

Australian Financial Complaints Authority GPO Box 3 Melbourne, VIC 3001

Phone: 1800 931 678

Interpreter service: 131 450

National Relay Service        
Voice Relay: 1300 555 727

TTY: 133 677

SMS Relay: 0423 677 767



What arrangements do you have in place to compensate clients for losses?

BCS Broking Pty Ltd has a professional indemnity insurance policy (PI policy) in place. The PI policy covers us and our employees for claims made against us and our employees by clients as a result of conduct by us or our employees in the provision of financial services. Our PI policy covers us for claims relating to the conduct of representatives who no longer work for us. This policy satisfies the requirements for compensation arrangements under section 912B of the Corporations Act.

Retail Client

A retail client is:

  • An individual, a manufacturing business employing less than 100 people or any other business employing less than 20 people,
  • For any motor vehicle, home building, home contents, personal and domestic property, sickness/accident, travel, consumer credit or medical indemnity policy acquired by the

Some of the information in this FSG only applies to retail clients. Any questions?

If you have any further questions about the financial services BCS Broking Pty Ltd provides, please contact us.

Please retain this document for your reference and any future dealings with BCS Broking Pty Ltd.

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