Who we are
BCS Broking Pty Ltd was established by Shane Stewart and specialises in insurance broking and surety bonds for the construction, mining and related industries.
Shane has over 30 years experience in the insurance industry with both major insurers and international broking firms. BCS has since grown to include a team comprising of Mandy Valmadre, Richard Elson, Kryssie Tennent, Justin McPherson, Simon Doohan, Tania Stewart, Ned Stevens and Anthony Faingaa.
BCS prides itself on not being aligned to any buying group. This means that BCS truly represents the customer and does not rely on any facilities for the placement of our clients’ insurance business. This is then reflected in the coverage and price – providing a truly bespoke solution for every client. BCS does not receive any overriding commissions or profit shares from any Insurer.
BCS was founded on the basis of being a genuine alternative to Tier One broking firms whilst providing the benefits of a boutique insurance brokerage. All of our customers are important to us.
We look forward to working with you.
At BCS Broking, it is our aim to meet all of our Client expectations. We strive to provide a service that is honest, fair, and in the best interest of our clients. We do however, understand that occasionally disputes and complaints do occur. In the event of a complaint, please contact our Complaints Officer, Richard Elson. Our Complaints Officer will acknowledge your complaint in writing, and will endeavour to resolve your complaint quickly and fairly, within 20 working days of receipt.
Mr Richard Elson
8/145 Eagle Street
BRISBANE QLD 4001
Phone: 07 3905 6553
If you remain dissatisfied with how your complaint has been handled, we are a member of the Australian Financial Complaints Authority (AFCA) and you have the right to refer your complaint to them. You can contact AFCA on 1800 931 678 or via the complaints page on their website www.afca.org.au
You can view our Complaints Policy here